Online Vault FAQ
Do you need help using Online Vault? Feel free to browse our FAQ section to find the answers to your questions.
About Online Vault
- What is Online Vault?
- What are the system requirements for using Online Vault?
- How do I install Online Vault?
- How do I minimize the Online Vault application?
- How do I close the Online Vault application?
- How do I know that my data is safe and secure?
- How do I log in to my Online Vault account?
- How do I view my account information?
- How do I change my password?
- How do I change my login?
- How do I access a deceased person's account?
Backing up your files
- How does the initial backup work?
- How do I back up files?
- What is the difference between "add files" and "add folder"?
- How can I set my scheduled backup?
- How do I add a computer/backup set to my account?
- How do I delete old backups?
- What type of files are pre-selected?
Restoring your files
- How do I restore my data?
- How do I select individual files for restoration?
- How do I set the restoration options?
- How do I migrate my data from one computer to another?
Free Online Vault Account
- What are the limitations of a No-Risk Trial account?
- How do I purchase Online Vault?
- Where do I see how many days remain for my No-Risk Trial?
- What happens after the No-Risk Trial expires?
Online Vault Unlimited Account
- What are the advantages of an Unlimited account?
- How do I purchase unlimited Online Vault?
- How do I upgrade from a No-Risk Trial Account to an Unlimited account?
- How do I change my billing info?
- What do I do if my payment failed?
- What do I do if my account is blocked because of a failed payment?
- How do I cancel my account?
- What happens to my backup data when I cancel my account?
OnlineVault Application for Windows® operating system
- What do I do if I’m unable to back up my files after changing my password?
- What do I do if I cannot perform a backup because the username and/or password are incorrect?
- How can I disable the Online Vault tray icon in my registered version?
- Is it possible to disable the Online Vault tray icon?
- How do I uninstall the Online Vault application using Windows XP®?
- How do I uninstall the Online Vault application using Windows Vista®?
- How do I uninstall the Online Vault application using Windows® 7?
- How do I uninstall the Online Vault application using Windows® 8?
OnlineVault Application for other operating systems
- How do I install the Online Vault application on a Mac®?
- How do I install the Online Vault Application on Blackberry?
- How do I install the Online Vault Application on Android?
- How do I uninstall the Online Vault application using Mac®?
- How do I uninstall the Online Vault application from Android™ device?
- How do I uninstall the Online Vault Application from Blackberry?